FAQs

FREQUENTLY ASKED QUESTIONS

Q : Where are you located?

A : We are located in Los Angeles.

Q : Do you ship worldwide?

A : Yes, we ship worldwide.

Q : Do listed prices include customs/duties fees?

A : All prices listed are EXCLUDED of any duties your country may charge. We are NOT responsible for customs/duties fees.

Q : What is the processing time for orders?

A : All items are shipped within 1-2 business days unless noted to allow extra processing time in item description ( ALL items requiring extra processing times are noted in the description area)

Q : How long does delivery take?

A : Domestic orders are delivered within 3-5 business days and International orders are delivered within 3-5 business days. Please note we are not responsible for international delays or fees due to customs.

Q : Can I return my order?

A : Yes, we have a full refund policy. All items must be returned within 15 days of receiving the item in the SAME condition as received. Any items worn or damaged will not be accepted back. ORDERS USING A PROMO CODE WILL BE REFUNDED IN THE FORM OF STORE CREDIT, NO EXCEPTIONS. Bodysuits and sale items are FINAL SALE.

Q : Can I exchange my item?

A : Yes, exchanges are accepted. There will be a $6.95 exchange postage fee for domestic and $24.95 exchange postage fee.

Q : I need help with my order. How can I contact you?

A : For any assistance with an order, please email contact@trouvaille.style and a customer service representative will gladly help you.

Q : I received a damaged item, what do I do?

A : ALL items are very thoroughly checked before shipment. In the rare case that you receive a damaged item, please email customer service within 48 hours and they will assist you. 

Q : I ordered from outside of the US and was charged customs?

A : Unfortunately, we are NOT responsible over and duties or fees your country may charge and are not able to change any foreign country policies.